ATTENTION

Before using this website, please read these terms carefully. By using this website, you agree to these terms. If you do not agree, please do not use this website.

1. ABOUT THIS WEBSITE

This website is owned and operated by Stratos Group.

All content on this website, including text, images, and design, is owned by or licensed to
Stratos Group and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without permission.

2. USE OF WEBSITE

You agree to use this website only for lawful purposes.

You must not:
1. Use the website in any way that breaches applicable laws or regulations
2. Attempt to gain unauthorised access to the website or its systems

3. Transmit harmful code such as viruses or malware
4. Misuse any content or services provided

3. SERVICES

Stratos Group provides facilities management and remedial works services.

All services are subject to availability and confirmation.

Any quotation provided is based on the scope of works agreed at the time and may be revised if requirements change.

4. ORDERS & BOOKINGS

1. A booking is only confirmed once accepted by Stratos Group
2. You must ensure all information provided is accurate
3. We reserve the right to accept or decline any booking

5. PRICING & PAYMENT

1. Prices are provided on a case-by-case basis
2. Payment terms will be agreed prior to works commencing
3. Full payment may be required before or upon completion of works unless otherwise agreed

Additional costs may apply where relevant, including:
1. Parking charges
2. Congestion zone charges
3. Additional works outside agreed scope

6. ACCESS & SITE CONDITIONS

You are responsible for ensuring:
1. Safe and suitable access to the property
2. Availability of utilities where required
3. Accurate address and contact details

If access is not possible or works cannot proceed due to circumstances outside our control, charges may still apply.

7. CANCELLATIONS

1. Cancellations should be made with reasonable notice
2. Late cancellations may incur a charge
3. Missed appointments or inability to access the property may result in a call-out fee

8. SERVICE DELIVERY

We will carry out services with reasonable care and skill.

We are not responsible for:
1. Pre-existing defects not visible or disclosed
2. Issues caused by third parties
3. Changes made after our works have been completed

Any remedial or additional works required will be discussed separately.

9. LIABILITY

To the fullest extent permitted by law:

1. We are not liable for indirect or consequential losses
2. Our liability is limited to the value of the services provided

Nothing in these terms excludes liability where it cannot legally be excluded.

10. THIRD PARTY LINKS

This website may contain links to third-party websites.

We are not responsible for their content or any loss arising from their use.

11. DATA PROTECTION

We handle personal data in accordance with our Privacy Policy.

We do not store payment details and do not share personal data with third parties except where required by law.

12. FORCE MAJEURE

We are not liable for delays or failure to perform due to circumstances beyond our control, including:
1. Natural events
2. Government restrictions
3. Supply chain issues
4. Labour shortages

13. CHANGES TO TERMS

We reserve the right to update these terms at any time.

Updated terms will be published on this page.

14. GOVERNING LAW

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

15. CONTACT

For any questions regarding these terms:

Phone

0208 432 9484

Email
info@stratosgroup.co.uk

Address
4th Floor, Silverstream House 45 Fitzroy Street London, W1T 6EB