Stratos Group is committed to safeguarding and protecting your personal information. This policy explains how we process any personal data you provide to us.

Please read this policy carefully to understand how we handle your information.

INFORMATION WE MAY COLLECT

We may collect and process the following information:
1. Your name
2. Property address and correspondence address (if different)
3. Contact details including phone number and email address
4. Any information you provide when contacting us via forms, email, or phone

We may keep a record of correspondence for operational purposes.

We do not track general website usage unless you submit information via our contact or quotation forms. All other visits remain anonymous.

COOKIES & IP ADDRESSES

Our website does not actively store cookies on your device or track IP-based browsing activity.

WHERE WE STORE YOUR DATA

Your data is stored securely using encrypted cloud-based systems.

Access is restricted to authorised Stratos Group personnel only.

We do not share your personal data with third parties for marketing or unrelated purposes.

Payment information is not stored on our systems. All payments are processed via secure third-party providers.

HOW WE USE YOUR INFORMATION

Your information may be used to:
1. Provide and manage our services, including facilities management and remedial
works
2. Respond to enquiries and provide quotations
3. Communicate regarding bookings, works, or service updates
4. Send reminders or follow-ups where relevant

You may request removal of your data at any time.

DISCLOSURE OF YOUR INFORMATION

We do not share your personal information with third parties unless:
1. Required by law or regulatory authorities
2. Necessary to protect the rights, safety, or operations of our business or clients

YOUR LEGAL RIGHTS

Under applicable data protection laws, you have the right to:
1. Request access to the personal data we hold about you
2. Request correction or deletion of your data
3. Withdraw consent for communication at any time

To exercise these rights, please contact us using the details below.

ACCESS TO YOUR INFORMATION

You may request a copy of the information we hold about you. Requests will be processed within a reasonable timeframe.

POLICY UPDATES

Any updates to this policy will be published on this page.

CONTACT US

If you have any questions about this Privacy Policy or your data, please contact:

Phone
0208 432 9484

Email
info@stratosgroup.co.uk

Address
4th Floor, Silverstream House 45 Fitzroy Street London, W1T 6EB